Refund & Return Policy (Wholesale)
1.1 General. All goods sold through this website are sold for wholesale purposes with a minimum order quantity (MOQ) of 50 pieces per product. Because most orders are produced in batches and priced at volume tiers, all sales are final unless covered by sections 1.2–1.4 below.
1.2 Defective or incorrect goods. If goods are defective (e.g. material or workmanship faults) or do not match the confirmed order, you must notify us within 7 days of receipt with photographs and the order number. After verification, we will, at our option: (a) replace the defective goods; (b) issue a credit note against your next order; or (c) refund the product value. Shipping costs are not refunded.
1.3 Custom / ODM / OEM orders. Made-to-order and customized goods are produced to your specification and are non-refundable and non-returnable once production has started. The 40% deposit is non-refundable; the 60% balance is due when the order is ready for shipment per the order contract.
1.4 Samples. Samples are non-returnable and non-refundable, except where the sample itself is defective.
1.5 Non-returnable items. No returns will be accepted for: change of mind; incorrect size/colour chosen by the buyer; goods damaged after delivery (risk passes to the buyer at loading on board under FOB Yantian); or goods returned without prior written approval.
1.6 Refunds. Approved refunds are issued to the original payment method within 14 business days of approval, in USD. Import duties, taxes, and freight are the buyer's responsibility and are not refundable.